Knowledgebase
Search the Support Knowledgebase for answers to common technical questions and file downloads. The Online Support Knowledgebase is provided as a service to customers with current Primavera maintenance agreements. Use your web browser to search the Support Knowledgebase for answers to common technical questions and file downloads. The web-based knowledgebase contains technical information on all currently supported Primavera products.

Technical Support
Primavera customer support is available around the world, six days a week. You may contact support by telephone, fax or e-mail.

General Support

  • Phone: +1.610.668.3030
  • FAX: +1.610.667.0652
  • Email: usatech@primavera.com
  • Hours: Mon – Fri 8am – 8pm
    Sat 9am – 2pm EST (GMT -5)

UK General Support

  • Phone: +44.20.8563.5555
  • FAX: +44.20.8563.5543
  • Email: uktech@primavera.com
  • Hours: Mon-Thurs 8:30am – 6:30pm GMT
    Fri 8:30am – 5:30pm GMT

Hong Kong General Support

  • Phone: +852.2111.8299
  • FAX: +852.2111.9477
  • Email: hktech@primavera.com
  • Hours: Mon – Fri 9am – 5:30pm (GMT +8)

SureTrak Support

  • Phone: +1.610.667.7100
  • FAX: +1.610.667.0652
  • Email: sttech@primavera.com
  • Hours: Mon – Fri 8am – 8pm
    Sat 9am – 2pm EST (GMT -5)

UK SureTrak Support

  • Phone: +44.20.8563.5566
  • FAX: +44.20.8563.5543
  • Email:uksttech@primavera.com
  • Hours: Mon-Thurs 8:30am – 6:30pm GMT
    Fri 8:30am – 5:30pm GMT

Expedition Support

  • Phone: +1.603.227.7227
  • FAX: +1.603.227.7222
  • Email:exptech@primavera.com
  • Hours: Mon – Fri 8am – 8pm EST (GMT -5)

PrimeContract Support

  • Phone: +1.603.227.7227
  • Fax: +1.603.227.7222
  • E-mail: primetech@primavera.com
  • Hours: Mon – Fri 8 am – 8 pm EST (GMT -5)

Live Webchat: Real-time on-line chat Support is available Monday through Friday from 8am to 8pm and Saturday from 9am to 2pm EST (GMT-5) . The web chat service is equivalent to instant messaging on the Internet with a Primavera Support Representative.

Customer Interaction Web Portal: Registered customers with valid maintenance contracts may also use our POINT (Primavera’s Online INTeraction) service to initiate review and update all their customer support interactions with Primavera. Also use this portal to update your shipping and email addresses, telephone numbers and other contact information so that we may inform you of product upgrades and ship them to the correct addresses. Upgrade and Enhancements: Primavera users are kept informed of new releases, which are supplied free of charge at the time of release, to all customers with a current maintenance agreement.

Product Registration
Should replacement media be required, we are able to supply this provided there is a valid maintenance agreement in place. Requests need to be made in writing with proper explanation. To ensure our users are kept informed of all the latest news, it is important that our records are up-to-date. You can register your software by sending an email to register@primavera.com or visiting the following webpage: http://www.primavera.com/customer/register.asp

Primavera Magazine
Published quarterly, Primavera Magazine brings you the latest news from Primavera Systems, along with in-depth feature articles and columns designed to help you manage your own projects and bring them to successful completion.

Discussion Forums
Primavera’s peer-to-peer discussion forums provide the ability to interact with other project managers and Primavera customers. Ask questions. Find solutions. Exchange ideas.

Annual Conference
Enables over 1300 project management professionals each year to gather, exchange ideas, and keep abreast of the latest developments in the project management field.

Regional User Groups
Periodically, we hold regional user meetings where Primavera representatives have the chance to meet with users to present our latest developments and share ideas on project management. To find out whether a Primavera user group exists near you, visit http://www.primavera.com/customer/usergroups.asp